FAQ


COVID-19 UPDATE

The Bakery

We are open for cookies, coffee and soft serve takeaway Monday - Sunday, 11am - 9pm. From 5pm weekdays and during weekends, we have outdoor seating for customers. 
In order to protect our staff, and you, we ask that anyone picking up their order, or visiting the store to respect the 1m distance. At this time, we are only accepting card payments.

Delivery & Pick-up

We have broadened our delivery range to England, Scotland and Wales and for store pick-up - please select 'click & collect' when placing your order. This will automatically set your order to pick-up from 4 D'Arblay Street, W1F 8DJ.


The Brand

What is Crème?

Creme is a New York inspired dessert shop that puts a French twist on American classics. The French twist comes from our Executive Chef Jeremy and the American classics we specialise in are cookies and soft serve ice cream.

What does Crème mean?

Creme is ‘cream’ in French and we wanted a name that sounded soft, warm and cosy just like our cookies.

Who is the chef?

The chef is Jeremy Coste, he is a co founder of BVC, the group that own Crème, Ahi Poke and NAC. His family have had a bakery in Grenoble for 30 years, where he grew up and his wife is the Pastry Chef at North Audley Cantine where they first started testing the cookies and ice cream recipes.


The company

Who owns Creme?

Crème is owned by BVC, a London-based hospitality group owned by 3 French friends. Other restaurants include North Audley Cantine in Mayfair, and Ahi Poké which has sites across London.

Do you have any other stores?

There is only one Crème.


The Cookies

What are your flavours?

We have 4 flavours - Milk Chocolate, Peanut Butter, Miso & White Chocolate, Banana & Dark Chocolate.

Do you do vegan?

Not yet but working on it :)

Do you do gluten free?

Not yet but we’ll launch it soon! 

Why are there nuts in all the cookies?

Because when we were developing the recipes, nothing brought the density but also the crumble to the cookie like ground almonds. We also love the subtle sweet/nutty flavour they bring to the dough. We know that lots of people are allergic so we’re going to try and develop nut free cookies! 

Where are the cookies made?

At our shop in Soho, every day.

Where did you get the recipe from?

Can’t tell you that, but can tell you that Jeremy and his wife Gabbi have been serving some of London’s favourite cookies at North Audley Cantine in Mayfair, and this recipe evolved from that one.

Are you going to do any more flavours?

Totally! We’re always working on new ones and have 100s of ideas we want to bring to you in cookie form. It’s important to us that we stay to our French roots so are keen to bring you flavours inspired by our patisserie background.

How do you make them gooey?

Secret, sorry!

Are the cookies undercooked?

No of course not! The cookies actually travel through a super smart oven that means they can never be undercooked, or overcooked for that matter. The goo is perfectly safe to eat.

What are the allergens?

Nuts, Milk, Eggs, Gluten, Soya


Cookie Maintenance

How long do they stay fresh?

The cookies are baked super fresh and we would recommend you eat them on the day of arrival, using our reheat instructions.

How should they be stored?

The box is fine but ideally in an airtight container, or you can clingfilm the box. Exposure to air is what makes them dry and too hard.

What should I do if I want to eat them in 2 days?

Put them in the oven for 5 minutes at 180C and they will go back to their gooey best!

Can they be frozen?

Yes, we recommend freezing on the day of purchase and when ready to eat, bake at 180C for 10 minutes or until warmed through.


Pricing

How much is a cookie?

All cookies are £4.

How much are your boxes?

£22 for 6 and £40 for 12.

Do you do big orders?

Order as many cookies as your heart desires, for special orders just email sendcookies@creme.london.


The Ice Cream

What is the ice cream flavour?

Malt flavour. 

Is it gluten free?

No. 


Orders & Delivery

Delivery & Pick-up

We have broadened our delivery range to England, Scotland and Wales and for store pick-up - please select 'click & collect' when placing your order. This will automatically set your order to pick-up from 4 D'Arblay Street, W1F 8DJ.

How do I place an order?

You can order our products from this site by clicking ‘shop now’.
Select your box and choose which flavours you would like in your box. Follow through to the checkout and if it is a gift - you can add a note to your order.
Select your delivery option (on demand for same day in London, postal for 2 days delivery in the UK). Or select 'click & collect' to visit the shop. Once your order is accepted and the online payment is made, a confirmation email will be sent to you. It contains your order number.

What are your delivery options?

1. On demand delivery London
For cookies that are baked fresh, packaged and delivered to your door within the hour by bicycle or motorbike - within 15km of the shop.
To order, enter your postcode to see if you are eligible and select your date and time. You will be provided with a 2 hour delivery window, Monday to Sunday.

This option can be can be used for same-day deliveries or to place orders in advance.

Please provide a phone number and email to receive order confirmation. You will receive a text message when your cookies are on their way and your driver will call the number provided in the event no answer.

2. Postal delivery across the UK
For cookies that are baked fresh, packaged in special boxes and delivered to your door, by post [2 day delivery time] - available to all of England, Scotland and Wales.

To order, select your date. Deliveries are Monday to Friday, between 9am and 5pm. You will receive a text message from DPD when your cookies are on their way, on the day.


LOCAL DELIVERY

How much does delivery cost?

On demand delivery is priced by our third party delivery partner and is based on proximity to the shop. Costs between £10 - £20.

Do you deliver to me?

We are delivering within 15 km radius from our shop in Soho. Select "Local Delivery" and enter your postcode to see if you are eligible.

Can I change my order?

If you need to change the flavour mix or delivery details, please get in touch via email sendcookies@creme.london and we will do our best to help you!

What are the delivery timings?

On demand delivery: we need 1hr notice for your cookies and you can select a same day, 2 hour window. Please note, sometimes drivers can be a bit late.

Do I need to be there to accept delivery?

On demand deliveries - please let us know via email to sendcookies@creme.london if you will not be home and we will do our best to arrange an alternative time.

It is the customer’s responsibility to ensure a complete and correct address is supplied, as well as a correct phone number for contact.

Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.


NATIONWIDE DELIVERY

How much does delivery cost?

Postal delivery is £5.99 to all addresses within the delivery range.

Do you deliver to me?

Postal delivery is available to England, Scotland & Wales, but not the Scottish Highlands and islands.

Can I change my order?

Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size, delivery date or address.

When will my cookies arrive?

Orders normally arrive between 9am and 5pm on your chosen day and you will receive a notification of a specific delivery by 11am on the day of arrival. On rare occasions, parcels get delayed when in transit and may arrive on another day. This is not something we can control and you will be advised of changes in delivery by DPD.
If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.

Do I need to be there to accept delivery?

Please follow the link on your text message from DPD to arrange an alternative address or delivery time.

Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.


GENERAL INFORMATION

I can’t find you on Deliveroo, why?

Deliveroo sets the radius and for the moment it is just Central London. We also occasionally turn it off when the shop is super busy so we can focus on giving our customers the best service.

What should I do if my cookies are damaged in transit?

If you notice that your order is damaged at receipt, please send us photos and a description of the damage to sendcookies@creme.london within 24 hours of receiving your package.

What should I do if my order hasn't arrived?

If your order hasn’t arrived by the end of the day, please get in touch via email sendcookies@creme.london

How we send cookies

  • Crème

    Click and Collect from Creme Soho

    Ready to pick up by you at atime of your choosing in our bakery.

  • Crème

    Postal delivery across the UK

    Carefully packaged in special boxes and delivered to your door by post. Order by 12pm for 2 day delivery between 9-5pm. England, Scotland & Wales.

  • Crème

    On Demand Delivery by Dedicated Courier in London

    Delivered by bicycle or motorbike in any 2 hour delivery window.

CRÈME is brought to you by

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