Delivery


About Delivery

Delivery & Pick-up

We have broadened our delivery range to England, Scotland and Wales and for store pick-up - please select 'click & collect' when placing your order. This will automatically set your order to pick-up from 4 D'Arblay Street, W1F 8DJ.

How do I place an order?

You can order our products from this site by clicking ‘shop now’.
Select your box and choose which flavours you would like in your box. Follow through to the checkout and if it is a gift - you can add a note to your order.
Select your delivery option (on demand for same day in London, postal for 2 days delivery in the UK). Or select 'click & collect' to visit the shop. Once your order is accepted and the online payment is made, a confirmation email will be sent to you. It contains your order number.

What are your delivery options?

1. On demand delivery in the UK
For cookies that are baked fresh, packaged and delivered to your door within the hour by bicycle or motorbike - within 15km of the shop.
To order, enter your postcode to see if you are eligible and select your date and time. You will be provided with a 2 hour delivery window, Monday to Sunday.

This option can be can be used for same-day deliveries or to place orders in advance.

Please provide a phone number and email to receive order confirmation. You will receive a text message when your cookies are on their way and your driver will call the number provided in the event no answer.

2. Postal delivery across the UK
For cookies that are baked fresh, packaged in special boxes and delivered to your door, by post [2 day delivery time] - available to all of England, Scotland and Wales.

To order, select your date. Deliveries are Monday to Friday, between 9am and 5pm. You will receive a text message from DPD when your cookies are on their way, on the day.


Local Delivery

How much does delivery cost?

On demand delivery is priced by our third party delivery partner and is based on proximity to the shop. Costs between £10 - £20.

Do you deliver to me?

We are delivering within 15 km radius from our shop in Soho. Select "Local Delivery" and enter your postcode to see if you are eligible.

Can I change my order?

If you need to change the flavour mix or delivery details, please get in touch via email sendcookies@creme.london and we will do our best to help you!

What are the delivery timings?

On demand delivery: we need 1hr notice for your cookies and you can select a same day, 2 hour window. Please note, sometimes drivers can be a bit late.

Do I need to be there to accept delivery?

On demand deliveries - please let us know via email to sendcookies@creme.london if you will not be home and we will do our best to arrange an alternative time.

It is the customer’s responsibility to ensure a complete and correct address is supplied, as well as a correct phone number for contact.

Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.


Nationwide Delivery

How much does delivery cost?

Postal delivery is £5.99 to all addresses within the delivery range.

Do you deliver to me?

Postal delivery is available to England, Scotland & Wales, but not the Scottish Highlands and islands.

Can I change my order?

Unfortunately not. We have a small team and aren’t able to make changes to flavours, box size or delivery date.

When will my cookies arrive?

Orders normally arrive between 9am and 5pm on your chosen day and you will receive a notification of a specific delivery by 11am on the day of arrival. On rare occasions, parcels get delayed when in transit and may arrive on another day. This is not something we can control and you will be advised of changes in delivery by DPD.
If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.

Do I need to be there to accept delivery?

Please follow the link on your text message from DPD to arrange an alternative address or delivery time.

Creme cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.


General information

I can’t find you on Deliveroo, why?

Deliveroo sets the radius and for the moment it is just Central London. We also occasionally turn it off when the shop is super busy so we can focus on giving our customers the best service.

What should I do if my cookies are damaged in transit?

If you notice that your order is damaged at receipt, please send us photos and a description of the damage to sendcookies@creme.london within 24 hours of receiving your package.

What should I do if my order hasn't arrived?

If your order hasn’t arrived by the end of the day, please get in touch via email sendcookies@creme.london

How we send cookies

  • Crème

    Click and Collect from Creme Soho

    Ready to pick up by you at atime of your choosing in our bakery.

  • Crème

    Postal delivery across the UK

    Carefully packaged in special boxes and delivered to your door by post. Order by 12pm for 2 day delivery between 9-5pm. England, Scotland & Wales.

  • Crème

    On Demand Delivery by Dedicated Courier in London

    Delivered by bicycle or motorbike in any 2 hour delivery window.

CRÈME is brought to you by

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